What is Push-To-Talk?
The Push To Talk Addon or (PTT) is a system within Resgrid to allow for 2-way voice communications in application. This utilizes a data connection and VOIP technology to securely connect your users together with a central system. Multiple users can be connected in a channel together and will need to key-down or press a button to be able to transmit, much like a handheld 2 way radio. The Resgrid PTT system supports up to 50 channels each with up to 50 personnel or units in them.
How do I use PTT?
The PTT Addon is currently only enabled for our Dispatch application and the Resgrid Unit application. This is available for Web (the Dispatch App) and Mobile (iOS and Android) for the Resgrid Unit app. It will be rolled out to our Resgrid Responder application (iOS and Android) as well by mid-2022. Any new applications will also support PTT. The main website will not support PTT.
Can I use PTT with the app in the background?
Currently no, the app needs to be in the foreground and active to transmit and receive audio. We will be working on enabling this in the future for the Unit and Responder applications.
Can I use PTT with a Bluetooth Headset?
We have limited support on Android for Bluetooth headsets, we recommend the Aina PTT Voice Responder (https://www.ainaptt.com/ptt-voice-responder/). For iOS support is in active development.
How much does the PTT Addon cost?
The PTT Addon costs $3 per user seat in your plan. Which means if you are on the Resgrid Professional plan you are billed for 50 seats on whatever billing schedule you selected (Monthly or Yearly) even if you only have 35 active users in your plan.
Can I cancel the PTT Addon without impacting my subscription?
Yes you can enable and cancel the PTT Addon without canceling your main Resgrid subscription. If you do cancel your Resgrid subscription the PTT Addon will be canceled as well. If you are a month to month Resgrid subscriber you can enable the PTT addon for select months (i.e. summer) and cancel it for the rest of the months of the year.
Will I Receive multiple charges or invoices?
No, the PTT addon will be added to your existing subscription and will not impact your renewal times. You will be charged the prorated amount of the PTT addon right away for the time remaining on your subscription when you enable the PTT addon. On your next renewal you will be billed for both the Subscription and PTT addon.
Why on iOS do I have to give Microphone permissions every time?
This is due to an issue with iOS versions lower then 15 that the applications currently support. Once we remove support for iOS versions less then 15 you will only be prompted 1 time.
Do I get a refund when I cancel the PTT addon?
When you cancel your PTT addon you stop automatic renewal but can still use the feature for the remaining time of the billing period for which your subscription is active, i.e. yearly or monthly.