FAQ

Groups
There are two types of Department Groups: Station and Organizational.  Station groups have a physical address they relate to specific locations a user i...
Tue, 5 Nov, 2019 at 8:20 PM
Personnel State and Staffing Levels
In Resgrid the staffing level is the current state/staffing of a user. The default staffing levels are Available, Unavailable, Delayed, Committed and On Shi...
Wed, 6 Nov, 2019 at 4:46 PM
Adding Personnel to Resgrid
There are 2 ways of adding personnel into the Resgrid system. First you can add each person by hand, or secondly you can send out email Invites that allow u...
Wed, 6 Nov, 2019 at 5:02 PM
How to Force Close an App
If any Resgrid mobile app becomes unresponsive or visual starts to have issues it's recommended you force close (terminate) the app. This is different ...
Wed, 6 Nov, 2019 at 5:09 PM
Distribution Lists
Distribution Lists allow you to create an email list that will monitor a POP3 email box and resend any email sent to that address to all the personnel in th...
Wed, 6 Nov, 2019 at 5:16 PM
Setting Up Call Email Import
Calls can be auto created by sending call information to an email address. You can see your ALL-CALL import email address by navigating to Department Menu-&...
Wed, 6 Nov, 2019 at 5:35 PM
Resgrid Call Email Template
Want to use the Call Import system to add calls into Resgrid? Are you able to control the format of emails? If so use the Resgrid email type. It's impo...
Wed, 6 Nov, 2019 at 5:37 PM
App Crashing
There are a number of issue that can cause the app to crash. There are a few things to check and try to see if they help resolve the issue. Check to ensur...
Wed, 6 Nov, 2019 at 5:38 PM
TCI Text Commands
Below are the text commands that Resgrid currently accepts. If you need more added please contact us and we will work on getting them into the system. The p...
Wed, 6 Nov, 2019 at 5:40 PM
Error 500 or Other Website Issues
If you encoutner an error 500 on the Resgrid.com website, it's recommended you take the following steps before reporting the issue, as the issue may be...
Fri, 15 Nov, 2019 at 5:14 PM